Effective Date: July 24, 2025

Contact Information
House on Horizon LLC
8881 Horizon Dr
Traverse City, MI 49686
Email: liv@houseonhorizon.com

1. Product Condition & Antiques Disclosure

All of our inventory includes antique and vintage items. Please note:

• Signs of wear are considered part of the charm and authenticity of antique furniture.
  
• Scratches, chips, dents, cracks, and uneven coloring are common and expected.
  
• Climate changes may cause minor cracking, warping, or sticky drawers due to the natural age of materials.
  

We strive to represent each piece accurately through photographs and descriptions. If you would like additional photos or details prior to purchase, we are happy to provide them.

2. Return & Refund Policy

• All sales are final. We do not accept returns.
  
• Refunds may be requested within 24 hours of purchase and are subject to a restocking fee of $250 or 10% of the order total, whichever is greater.
  
• To avoid surprises or uncertainty, we encourage all questions or concerns before completing your order.
  

3. Damage or Missing Items

• Please contact us immediately if your item arrives damaged or is missing.
  
• All items are shipped with insurance, and we will assist you in filing a claim with the courier or appropriate party.
  
• House on Horizon LLC is not liable for lost or damaged items once in the possession of a third-party shipping provider.
  

4. Sales Tax

• Sales tax is not included for orders delivered outside of Michigan.
  
• Out-of-state customers are responsible for remitting applicable taxes to their local jurisdiction.
  

5. Shipping & Delivery Policy

• We use a combination of trusted couriers and UPS to deliver items nationwide.
  
• Orders are bundled by region to reduce shipping costs.
  
• Current delivery timelines are 4–8 weeks. Shipping may take longer for destinations west of the Mississippi River.
  
• Additional delivery costs such as ferry fees or tolls are the responsibility of the buyer.
  
• You will receive an order confirmation email after purchase.
  
• You will be notified again when your item leaves our warehouse, with courier contact information (if applicable).
  

6. Delivery Expectations

• Delivery is to your door only/threshold.
  
• Shipping services are not responsible for bringing items inside your home.
  
• Please ensure proper arrangements are made for receiving and moving the item into your space.
  
• Couriers often deliver multiple orders per route; schedules may shift, and your flexibility is appreciated.
  

7. Customer Responsibility

By placing an order, you agree to:

• 
  Accept the characteristics and condition of antique items.
  
• 
  Accept responsibility for taxes, delivery logistics, and communication with couriers.
  
• 
  Communicate promptly regarding any issues or claims.
  
• 
  Understand that shipping times are estimates, not guarantees.
  

8. Privacy Policy

At House on Horizon LLC, we respect your privacy and are committed to protecting your personal information.

What We Collect

• Your name, email address, phone number, shipping & billing addresses, order details, and payment confirmation.
  
• Basic analytics data through cookies or third-party tools to improve user experience.
  

How We Use Your Information

• Process and fulfill your orders
• Contact you with updates
• Improve our website and services
• Comply with legal and tax obligations
  

We do not sell your personal information.

How We Share It

• Shipping providers, payment processors, and platforms helping manage our website and emails.
• We use third-party services (such as Shopify, Stripe, or UPS) to fulfill and support transactions and logistics.
  

Cookies

• Our website uses cookies to enhance browsing and track basic analytics.
• You may disable cookies through your browser settings, but doing so may impact site functionality.
  

Your Rights
You may request to access, correct, or delete your personal information by contacting liv@houseonhorizon.com.

9. Payment Methods

We accept major forms of payment including Visa, MasterCard, American Express, and other commonly used credit or debit cards through our secure checkout system.

10. Local Pickup (If Applicable)

If you are local to Traverse City, MI, and would like to arrange a pickup, please contact us in advance.
Once an item leaves our location under a customer-arranged pickup, House on Horizon LLC is no longer responsible for its condition or delivery.

11. Policy Updates

House on Horizon LLC reserves the right to update these terms without notice. The most current version will always be available on our website. We encourage you to review them before purchase.

12. Governing Law & Dispute Resolution

These terms shall be governed by the laws of the State of Michigan, without regard to conflict of law principles.

In the event of any dispute, we ask that you contact us at liv@houseonhorizon.com to attempt informal resolution. If the matter cannot be resolved:

• You agree that any legal action must be filed in a state or federal court located in Grand Traverse County, Michigan.
• You consent to the jurisdiction of those courts.
• House on Horizon LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.
  

Thank You

We are a small business and your support means the world to us.
Thank you for shopping with House on Horizon.